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1. Check the box has power and its status light is on.
2. Check the ethernet cable is firmly connected at both ends, and that other devices on the network are online.
3. Unplug the box's power for ten seconds, then plug it back in. Give it two minutes.
4. Still offline? Email support@noteadmin.com with your box ID (on the card in the box).

WiFi acting up? Step one is always: plug the box into your router with the cable.

1. Plug in power.
2. Connect the box to your router or switch with the network cable in the box. Best option, long term.
3. No cable? Join the setup WiFi printed on the sticker on the box and pick your WiFi. If the page does not open: tap Allow if your phone asks about nearby devices, and turn mobile data off for a minute.
4. Install the Note Admin app or open the Portal, connect with the box ID and pairing code on the card in the box, then sign in. You do this once on each phone, tablet or computer.

The app keeps each recording on the phone until the box confirms it is stored. Anything that finished uploading is safe on the box.

Note Admin is for meetings and conversations, not continuous all-day recording. Tell participants and follow the recording-consent laws that apply where you are.

Long recordings and burst uploads enter the queue and can take longer. Simultaneous submissions are supported, but they may finish at different times.

Your admin invites people from the app. Each box serves up to 30 people; for more, add a box.

Open the Portal and connect with the box ID and pairing code on the card in the box, or scan the card's QR with your phone. You do this once on each phone, tablet or computer. Already connected? Log in.

See pricing and our terms, or email support@noteadmin.com.